Terms and Conditions for Voiplid Network services

Agreement overview

These Terms and Conditions ('Terms') govern access to and use of Voiplid Network services, websites, portals, applications, communication tools, billing systems, SIP services, DID number services, wallet services, support services, and related features provided by Landline Cloud Sdn Bhd, operating under the brand name Voiplid Network. By creating an account, accessing our portal, purchasing credit, ordering a number, configuring SIP or IP authentication, making or receiving calls, enabling add-ons, submitting documents, or continuing to use any part of the services, you agree to these Terms. If you do not agree with these Terms, you must not create an account, purchase credit, order services, or use Voiplid Network.

1. Who We Are

Voiplid Network is a business communication brand operated by Landline Cloud Sdn Bhd, a company incorporated in Malaysia with company registration number 202501041931 (1643340-U).

In these Terms, the words 'Voiplid', 'Voiplid Network', 'we', 'us', and 'our' refer to the Voiplid Network service operated by Landline Cloud Sdn Bhd. The words 'customer', 'you', and 'your' refer to the person, company, organization, or account holder using or purchasing Voiplid services. Voiplid provides communication-related services such as SIP trunking, outbound voice, inbound voice, DID numbers, number management, call routing, call logs, wallet billing, compliance review, and related features. Some services are delivered directly by Voiplid and some depend on third-party carriers, number providers, payment processors, hosting providers, and other suppliers.

2. What These Terms Cover

These Terms apply when you visit our website, create an account, access the customer portal, purchase credit, submit documents, order or use numbers, make or receive calls, configure SIP accounts, enable IP authentication, use call logs, use call recording add-ons, contact support, or use any Voiplid service. By using the services, you agree to these Terms, our published policies, any order terms, any service-specific requirements, any compliance instructions shown in the portal, and any written agreement we may have with you. If you use Voiplid on behalf of a company or organization, you confirm that you have authority to accept these Terms for that company or organization. If you do not have authority, you must not use the services on its behalf.

3. Who May Use Voiplid

Voiplid is primarily designed for business, professional, and organizational use. We may accept individuals where permitted, but the services are still subject to the same compliance, billing, and acceptable use rules. You must be legally able to enter into a binding agreement. You must not use the services if you are prohibited by law, sanctions, telecom rules, payment rules, or other restrictions that apply to you or to Voiplid. We may reject, delay, suspend, or close any account if we believe the account creates fraud risk, compliance risk, payment risk, telecom abuse risk, sanctions risk, or harm to Voiplid, our providers, our customers, or the public.

4. Your Account and Information

You must provide accurate, complete, and current information when creating and using your account. This may include your name, company name, email address, phone number, billing details, country, business use case, IP address, identity information, company documents, proof of address, or other details requested by Voiplid. You are responsible for keeping your account information up to date. If your company name, address, billing details, contact person, ownership, use case, traffic pattern, or required documents change, you must update us when reasonably required. You are responsible for all activity under your account. This includes activity by your employees, contractors, agents, customers, systems, software, PBX, SIP users, IP addresses, devices, and anyone else you allow to access or use your account. You must keep your portal login, SIP credentials, payment access, email account, security codes, and account details safe. If you suspect unauthorized access, you must contact Voiplid immediately and take reasonable steps to secure your systems.

5. International Use and Local Compliance

Voiplid serves customers who may be located outside Malaysia and may use services across many countries. Telecom laws are not the same everywhere. Rules for caller ID, call recording, marketing calls, automated calls, data protection, emergency services, number registration, business verification, and consumer contact may differ by country, state, province, or region. You are responsible for making sure that your use of Voiplid is legal in every place where you operate, place calls, receive calls, use numbers, record calls, market to people, store data, process personal information, or contact end users. This responsibility includes knowing and following any law or rule that applies to your business, your industry, your call recipients, your end users, your call content, your caller ID, your DID numbers, and your data processing. Voiplid does not provide legal, regulatory, telecom, tax, privacy, or compliance advice. We may share operational guidance or provider requirements, but you must obtain your own professional advice where needed.

6. Services We Provide

Depending on account approval, country availability, provider support, payment status, compliance status, and technical feasibility, Voiplid may provide services such as:

• outbound SIP trunking and voice calling;
• inbound SIP trunking and DID routing;
• local, national, mobile, toll-free, or virtual numbers where available;
• SIP account creation and management;
• IP authentication and trunk configuration;
• call routing, destination management, and number management;
• call logs, call detail records, recharge history, and invoices;
• prepaid wallet billing and top-up features;
• caller ID configuration where supported and allowed;
• call recording add-ons where available;
• KYC, compliance document submission, and support services.

Some services may not be available to every customer, country, account type, verification level, route, destination, or number type. We may add, remove, modify, replace, restrict, suspend, or discontinue services where required by providers, regulators, fraud prevention, security needs, technical changes, or business reasons.

7. Prepaid Wallet, Billing, and Balance

Voiplid generally works on a prepaid wallet model. You must maintain enough wallet balance to pay for your services. Charges may be deducted automatically from your wallet when services are used, renewed, activated, or billed.

Your wallet balance may be used for outbound calls, inbound charges where applicable, DID setup fees, DID monthly fees, number renewals, add-ons, call recording storage, provider charges, compliance-related charges, taxes where applicable, and other paid services displayed in the portal, invoice, order page, quote, or service description. Your Voiplid wallet is not a bank account, savings account, deposit account, investment account, or regulated stored-value banking product. It does not earn interest and cannot be treated as money held for investment or savings. You are responsible for monitoring your wallet balance. If your balance is too low, calls may fail, DID renewals may fail, services may pause, numbers may be suspended or released, and add-ons may stop working. Voiplid is not responsible for losses caused by insufficient balance, failed payment, expired card, failed AutoPay, payment review, chargeback, or your failure to maintain funds.

8. Rates, Price Changes, and Charges

Voice rates and number charges can vary by destination, prefix, country, route, carrier, number type, call type, billing increment, provider cost, customer plan, account status, and market condition. Rates and charges may change at any time. This may happen because of carrier changes, provider changes, currency movement, telecom regulation, fraud risk, route quality changes, tax changes, numbering authority changes, or commercial reasons. Where possible, Voiplid will display current rates in the portal or communicate important changes through official channels. However, urgent provider or carrier changes may take effect immediately, sometimes without advance notice. You are responsible for checking current rates before sending traffic or ordering services. Continued use of the services after a rate or charge is updated means you accept the updated rate or charge.

9. Payments, Top-Ups, Saved Cards, and AutoPay

You may top up your wallet using payment methods made available by Voiplid, such as card payment, online payment, bank transfer, or other supported methods. Payment methods may be added, removed, limited, or changed at any time. A successful payment does not guarantee that every service will be approved or remain active. Voiplid may still require KYC, compliance review, fraud review, provider approval, or regulatory review before allowing certain services. Voiplid may delay, refuse, reverse, or review a payment if we suspect fraud, unauthorized payment, stolen card use, payment mismatch, chargeback risk, sanctions risk, unusual behavior, or breach of these Terms. Where saved card or AutoPay features are available, you authorize Voiplid and its payment processor to charge your selected payment method according to the settings you choose, such as top-up threshold, top-up amount, daily limit, or other limits shown in the portal. AutoPay is a convenience feature only. It is not a guarantee that your balance will always remain positive or that services will never stop. AutoPay may fail because of bank rejection, expired card, insufficient funds, payment processor downtime, fraud checks, technical issues, account restriction, or other reasons. You remain responsible for monitoring your balance and payment status.

10. Refunds, Credits, and Chargebacks

Unless required by law or approved by Voiplid in writing, the following are generally non-refundable: used wallet credit, completed calls, DID setup fees, DID activation fees, monthly DID charges already billed, number registration fees, provider fees, payment processing fees, compliance review fees, custom configuration fees, special order fees, promotional credit, bonus credit, expired credit, and services suspended because of breach of these Terms. Requests for refunds of unused wallet balance may be reviewed case by case. We may deny, reduce, or delay a refund if there is fraud risk, chargeback risk, suspicious activity, bonus credit, promotional credit, unpaid charges, negative balance, provider dispute, compliance concern, or breach of these Terms. If a refund is approved, Voiplid may deduct payment processor fees, bank charges, provider charges, foreign exchange losses, chargeback costs, outstanding balances, and reasonable administrative costs. Refunds are normally returned to the original payment method where possible. We may require identity verification before processing a refund. If you believe there is a billing issue, you must contact Voiplid first and give us reasonable time to investigate. If you open a chargeback, bank dispute, payment reversal, or payment claim without giving us a fair chance to review the issue, we may suspend services, restrict your account, freeze wallet balance, remove numbers, block further payments, or terminate the account. You are responsible for chargeback fees, bank fees, dispute fees, provider charges, negative balances, collection costs, legal costs, or administrative costs caused by chargebacks or payment disputes. We may refuse service to customers who submit abusive, false, repeated, or bad-faith chargebacks.

11. DID Numbers and Number Services

DID numbers and other numbering resources are provided subject to availability, provider approval, document approval, regulatory rules, payment, and compliance status. A number shown as available is not guaranteed until it is successfully activated and confirmed. You understand that numbers are not sold permanently to you. They are assigned, rented, leased, or made available for use while your account remains active, compliant, approved, and paid. Unless the law says otherwise, you do not own any DID number, telephone number, caller ID, route, prefix, or numbering resource provided through Voiplid. Numbers may be suspended, removed, changed, reclaimed, replaced, cancelled, or made unavailable by Voiplid, providers, carriers, regulators, numbering authorities, or law enforcement. This may happen because of non-payment, insufficient balance, failed renewal, KYC failure, document expiry, prohibited use, provider rule changes, regulatory action, or technical reasons. DID numbers may carry setup fees, monthly recurring fees, registration fees, usage fees, or other charges. You must keep enough wallet balance before renewal. If renewal fails, the number may be suspended, released, or lost. Once a number is released or reclaimed, Voiplid may not be able to recover it. Voiplid is not responsible for loss of business, advertising spend, reputation, customer contacts, revenue, call traffic, or data caused by number suspension, number removal, number loss, routing failure, provider action, regulatory action, insufficient balance, KYC failure, or customer error.

12. KYC, Documents, and Compliance Checks

Voiplid may require KYC, identity verification, business verification, proof of address, ownership proof, caller ID proof, number registration documents, business use-case explanation, traffic details, or other compliance information at any time. KYC may be required before or after account activation, wallet top-up, DID purchase, number renewal, caller ID approval, high-volume calling, refund review, chargeback investigation, suspicious activity, provider request, regulator request, or law enforcement request. For individuals, documents may include government ID, passport, proof of address, utility bill, or other documents requested by Voiplid or providers. For businesses, documents may include company registration, business certificate, proof of address, owner or director ID, website details, beneficial owner information, or other supporting documents. You must provide accurate, valid, complete, and truthful documents. You must not provide forged, altered, stolen, expired, misleading, or false documents. Submitting suspicious or false documents is a serious breach of these Terms. Submitting documents does not guarantee approval. Voiplid, providers, carriers, regulators, or numbering authorities may reject documents or request more information. If you fail KYC, refuse KYC, delay KYC, or create unacceptable risk, we may restrict, suspend, or terminate your account or services.

13. Caller ID, CLI, and Identity Display

Caller ID, CLI, outbound display number, and presentation number features are allowed only where supported and legally permitted. You may only use caller ID that you are legally authorized to use. You must not spoof, fake, misrepresent, manipulate, or unlawfully display caller ID. You must not use caller ID for fraud, impersonation, phishing, scams, spam, harassment, fake support calls, government impersonation, bank impersonation, courier impersonation, tax impersonation, emergency service impersonation, or any deceptive purpose. Voiplid may require proof of ownership or authorization before allowing caller ID. We may remove, block, modify, restrict, or reject caller ID at any time. Voiplid does not guarantee that caller ID will be delivered correctly to every destination. Caller ID may be changed, blocked, replaced, removed, reformatted, or rejected by carriers, providers, mobile networks, regulators, or terminating operators.

14. SIP Accounts, IP Authentication, and Security

You are responsible for securing your SIP accounts, SIP passwords, PBX systems, softphones, IP authentication settings, routers, firewalls, devices, applications, and networks. You must use strong credentials, trusted networks, secure devices, updated software, and proper firewall rules. You should restrict access to trusted IP addresses where possible and monitor your systems for unusual traffic. You are responsible for all calls, charges, losses, fraud, unauthorized use, and activity generated from your account, SIP credentials, IP authentication, PBX, devices, users, applications, or network. If your SIP account, IP address, PBX, server, softphone, router, or credentials are compromised, you remain responsible for charges incurred before suspension or mitigation, unless Voiplid is directly responsible for the compromise.

Voiplid may suspend or restrict services if we detect abnormal call patterns, high-cost spikes, suspicious IPs, scanning, brute force attempts, account compromise, spam-like behavior, fraud risk, or security threats.

15. Call Logs, CDRs, and Usage Records

Voiplid may provide call logs, call detail records, usage history, wallet transactions, recharge history, invoices, and billing records through the portal. Records may include timestamps, duration, destination, caller ID, charge, call status, IP address, route information, or other service metadata. Some records may be delayed, corrected, rounded, adjusted, or updated after provider reconciliation. Portal records are provided for convenience and billing reference. Final billing may be based on Voiplid system records, provider records, payment records, and rating rules. You must review your records regularly. If you believe there is an error, you must report it promptly with enough details for us to investigate, such as date, time, destination, amount, call record, transaction ID, and explanation.

16. Call Recording and Consent

Where call recording is available, you are solely responsible for making sure recording is legal in all applicable countries and regions. Call recording laws vary. Some places may require one-party consent, all-party consent, notice, disclosure, opt-out, retention controls, or special handling of sensitive data. You must inform call participants and obtain consent where required by law. You must not use recording for illegal surveillance, blackmail, harassment, extortion, unauthorized monitoring, privacy abuse, or any unlawful purpose. Voiplid may set technical and plan-based limits on call recording, including storage limits, retention limits, download limits, access rules, deletion rules, and fair usage controls. Voiplid is not responsible for your legal compliance related to recording, monitoring, storing, sharing, exporting, retaining, or deleting recordings.

17. Acceptable Use and Prohibited Traffic

You must use Voiplid lawfully, responsibly, and professionally. You must not use Voiplid in any way that harms people, networks, providers, regulators, Voiplid, other customers, or the public. You must not use the services for:

• fraud, scams, phishing, or impersonation;
• spam calls, unlawful robocalls, or unlawful telemarketing;
• fake caller ID, CLI spoofing, or misleading identity display;
• harassment, threats, abusive calls, or intimidation;
• fake bank, government, police, tax, courier, investment, recruitment, or support calls;
• SIM box activity, bypass fraud, traffic pumping, arbitrage abuse, premium rate abuse, or artificial inflation of traffic;
• PBX hacking, route testing abuse, scanning, probing, denial-of-service activity, or network abuse;
• malware distribution, social engineering, identity theft, or illegal data collection;
• illegal surveillance, unlawful recording, or privacy abuse;
• any activity that violates law, provider rules, regulator instructions, or these Terms.

Voiplid may decide, using reasonable judgment, whether traffic is abusive, suspicious, unlawful, high risk, or harmful. We may block, rate-limit, suspend, restrict, or terminate services to stop prohibited use.

18. Marketing, Manual Calling, and Automated Calling

If you use Voiplid for sales, recruitment, lead generation, appointment setting, customer support, debt collection, reminders, notifications, surveys, charity, political communication, or any outbound calling, you must follow all laws that apply to that activity. You are responsible for ensuring that:

• you have lawful permission or another valid legal basis to call;
• you respect Do Not Call lists, opt-out requests, and suppression lists;
• you identify yourself and your business accurately;
• you do not mislead, threaten, pressure, or deceive call recipients;
• you use only authorized caller ID;
• you keep proof of consent where required;
• you do not call prohibited numbers or call outside permitted hours;
• you follow rules for dialers, AI voices, prerecorded messages, automated calls, and telemarketing;
• you stop contacting people who object where required by law.

Voiplid may suspend or terminate accounts that generate complaints, blocked traffic, carrier warnings, spam labels, traceback requests, regulator notices, or suspected unlawful calling.

19. High-Risk Traffic and Extra Review

Voiplid may classify certain traffic or accounts as high risk. This may include high-volume outbound calls, calls to high-cost destinations, short-duration traffic, repeated failed calls, suspicious CLI patterns, destination spikes, complaint-prone traffic, or traffic related to regulated industries. Examples of industries or use cases that may require extra review include recruitment, lead generation, financial services, insurance, healthcare, debt collection, political calling, charity calling, investment services, crypto, gambling-related activity where lawful, and any other use case that may create legal, fraud, complaint, or provider risk. Voiplid may request extra information such as company documents, website details, call scripts, proof of consent, caller ID proof, business explanation, traffic volume estimates, destination details, end-user information, or supporting records. We may block destinations, reduce call capacity, apply daily limits, require pre-approval, restrict caller ID, pause traffic, or suspend services if traffic appears risky or unsupported.

20. Service Quality, Availability, and Maintenance

Voiplid aims to provide reliable services, but no internet-based voice service is perfect. We do not guarantee uninterrupted, error-free, delay-free, loss-free, or perfect service.

Voice quality and call completion can depend on your internet connection, PBX, codec, firewall, device, network, route, carrier, destination network, caller ID, recipient network, and other factors outside Voiplid's direct control. Voiplid does not guarantee that every call will connect, complete, avoid blocking, avoid spam labeling, show caller ID correctly, or deliver a specific answer-seizure ratio, call quality score, or business result. Voiplid may perform maintenance, updates, security changes, routing changes, provider changes, emergency fixes, or fraud-prevention actions that affect service availability. Where reasonable, we may provide notice, but urgent work may happen without notice.

21. Emergency Calling Limitation

Unless Voiplid clearly confirms in writing that emergency calling is supported for your specific service, country, number, and account, you must assume that Voiplid services do not support emergency calls. Voiplid services must not be used as your only way to reach emergency services such as police, ambulance, fire, rescue, or similar emergency numbers. You are responsible for maintaining alternative emergency calling arrangements. Voiplid is not liable for any loss, injury, damage, claim, or liability arising from failed, unavailable, delayed, misrouted, unsupported, or incorrect emergency calling.

22. Provider, Carrier, and Regulatory Actions

Voiplid relies on third-party carriers, number providers, data centers, internet providers, payment processors, cloud services, fraud-prevention tools, and other suppliers. These third parties may have their own rules, limits, outages, pricing, compliance checks, and service changes. Services may be affected by carrier failure, provider downtime, route changes, number removal, rate changes, payment processor restrictions, sanctions screening, regulatory orders, law enforcement requests, numbering authority decisions, or anti-fraud actions. Voiplid may suspend, restrict, change, or terminate services immediately if required or requested by a provider, carrier, regulator, numbering authority, payment processor, court, law enforcement agency, or other competent authority. Voiplid is not responsible for losses caused by provider, carrier, payment processor, regulator, or numbering authority actions outside our reasonable control.

23. Support and Customer Communication

Voiplid may provide support through the customer portal, email, ticketing, chat, or other official channels. Support availability and response times may vary depending on issue type, severity, time zone, customer status, provider response, and business hours. You must provide accurate details when requesting support. For call or billing issues, this may include date, time, number, destination, SIP account, IP address, transaction ID, screenshots, logs, or other details needed to investigate. You must communicate respectfully with Voiplid staff and representatives. Threats, harassment, offensive language, abuse, repeated bad-faith disputes, or misuse of support channels may result in account restriction or termination.

24. Privacy and Customer Data

Voiplid may collect and process personal data, company data, contact details, billing information, payment metadata, IP addresses, KYC documents, usage records, call logs, support messages, technical data, and compliance information. We process data to provide services, verify accounts, prevent fraud, manage billing, deliver support, secure systems, meet provider requirements, comply with law, handle disputes, and improve service reliability. If you submit personal data about employees, customers, call recipients, end users, directors, owners, representatives, or other people, you confirm that you have the right and lawful basis to provide that data to Voiplid. Voiplid may share data with providers, carriers, payment processors, identity verification providers, cloud providers, fraud-prevention systems, regulators, law enforcement, banks, professional advisors, or other parties where needed to provide services, prevent fraud, comply with law, enforce these Terms, or protect Voiplid and others. A separate Privacy Policy or Privacy Notice may provide more detail about how Voiplid handles personal data. If there is any conflict between this section and a more specific Privacy Policy, the Privacy Policy applies to privacy matters.

25. Resale and Third-Party Use

You may not resell, redistribute, white-label, sublicense, or provide Voiplid services to third parties unless Voiplid gives written permission. If Voiplid allows resale, agency use, multi-user use, or third-party access, you remain responsible for your customers, users, agents, traffic, documents, payments, legal compliance, fraud, complaints, and breaches of these Terms. Voiplid may require additional agreements, deposits, KYC, business verification, compliance checks, or traffic controls for resellers, agencies, high-volume users, and managed service providers.

26. Suspension and Termination

Voiplid may suspend, restrict, or terminate your account or services immediately if you breach these Terms, fail KYC, provide false information, fail to pay, have insufficient balance, initiate chargebacks, use services unlawfully, generate complaints, send suspicious traffic, create security risk, abuse support, or create risk for Voiplid, providers, carriers, regulators, networks, or other customers. Suspension may affect calls, DIDs, routing, portal access, wallet use, refunds, support, AutoPay, caller ID, and other services. Termination does not remove your responsibility to pay outstanding amounts, resolve disputes, or comply with obligations that survive termination. If your account is suspended or terminated because of fraud, spam, illegal activity, false documents, chargeback abuse, sanctions risk, or serious breach, Voiplid may refuse refunds where allowed by law and may permanently refuse future service.

27. Disclaimers and Limitation of Liability

Voiplid services are provided on an 'as is' and 'as available' basis to the maximum extent permitted by law.

Voiplid does not guarantee uninterrupted service, perfect call quality, guaranteed call completion, DID availability, number retention, caller ID delivery, emergency calling, route availability, spam-free caller ID reputation, compatibility with every device or PBX, approval by every provider or regulator, or any specific business result. To the maximum extent permitted by law, Voiplid is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages. This includes loss of profit, loss of revenue, loss of business, loss of customers, loss of goodwill, loss of data, loss of number, service interruption, missed calls, failed calls, caller ID issues, provider action, regulatory action, or reputational damage. To the maximum extent permitted by law, Voiplid's total liability for any claim related to the services is limited to the amount you paid to Voiplid for the affected service during the one month immediately before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

28. Indemnity

You agree to indemnify, defend, and hold harmless Voiplid, Landline Cloud Sdn Bhd, its directors, officers, employees, contractors, suppliers, providers, and affiliates from claims, losses, damages, penalties, fines, costs, expenses, legal fees, provider charges, regulator claims, third-party claims, or liabilities arising from:

• your use of Voiplid services;
• your breach of these Terms;
• your violation of law or provider rules;
• your calls, traffic, caller ID, recordings, documents, or data processing;
• your customers, employees, agents, users, or end users;
• your failure to obtain consent or follow marketing rules;
• your false or misleading KYC documents;
• your payment disputes, chargebacks, or unpaid charges;
• your fraud, abuse, negligence, or unauthorized use caused by your systems or credentials.

29. Disputes and Governing Law

If you have a dispute, you should contact Voiplid first and give us reasonable time to investigate and respond. Many billing, routing, payment, and number issues can be resolved faster when both sides share accurate records. These Terms are governed by the laws of Malaysia, without regard to conflict of law principles. Any dispute arising from or related to these Terms or Voiplid services shall be subject to the courts of Malaysia, unless Voiplid chooses another competent jurisdiction to seek urgent relief, debt recovery, fraud prevention, injunction, or enforcement against you. You are also responsible for complying with the laws of every country where you use services, make calls, receive calls, use numbers, record calls, contact recipients, process data, or operate your business.

30. Updates to These Terms

Voiplid may update these Terms from time to time. Updated Terms may be posted on our website, shown in the portal, or sent through official communication channels.

The updated Terms become effective on the stated date or, if no date is stated, when posted. Your continued use of Voiplid services after updated Terms become effective means you accept the updated Terms. If you do not agree with updated Terms, you must stop using the services and contact us about closing your account, subject to any outstanding charges, compliance holds, number commitments, or dispute review.

31. Contact Details

Voiplid Network is operated by Landline Cloud Sdn Bhd, Malaysia company registration number 202501041931 (1643340-U). Email: [email protected] Website: https://voiplid.com For account, billing, compliance, or service support, please use the official support channels published on the Voiplid website or inside the customer portal.

Appendix A: Quick Rules for SIP Trunking

These quick rules are part of the Terms and apply to SIP trunking, SIP accounts, and IP authentication:

• Secure your PBX, devices, SIP passwords, firewall, and IP authentication settings.
• You are responsible for all traffic and charges generated from your account and systems.
• Do not send fraudulent, unlawful, abusive, spam-like, or suspicious traffic.
• Use only caller ID that you are legally allowed to use.
• Monitor your traffic and wallet balance regularly.
• Report suspected compromise or unauthorized calls immediately.
• Voiplid may block destinations, restrict traffic, or suspend service if risk is detected.

Appendix B: Quick Rules for DID Numbers

These quick rules are part of the Terms and apply to DID numbers and number services:

• Numbers are subject to availability, provider approval, KYC, documents, and payment.
• A displayed number is not guaranteed until activated and confirmed.
• Numbers are not permanently owned by you; they are made available for use while active, compliant, approved, and paid.
• Keep enough wallet balance for setup fees, monthly fees, and renewals.
• If a number is released, cancelled, reclaimed, or lost, Voiplid may not be able to recover it.
• Country and provider requirements may change, and you may need to submit updated documents.
• Do not use numbers for unlawful, misleading, abusive, or prohibited activity.

Appendix C: Quick Rules for Billing and Wallet

These quick rules are part of the Terms and apply to wallet billing and payments:

• Voiplid is mainly prepaid. Keep enough wallet balance for calls, renewals, and add-ons.
• Rates may change because of carriers, providers, currency movement, regulations, fraud risk, or market changes.
• AutoPay is helpful but not guaranteed. You must still monitor your balance.
• Used credit, completed calls, DID setup fees, monthly number fees, provider charges, and payment processing fees are generally non-refundable.
• Contact Voiplid first if you believe there is a billing issue. Chargebacks may lead to suspension or account closure.
• Promotional or bonus credit has no cash value unless Voiplid states otherwise in writing.

End of Terms and Conditions Voiplid Network – operated by Landline Cloud Sdn Bhd – Company Registration No. 202501041931 (1643340-U)