Cookie Policy for Voiplid Network

1. What Are Cookies?

Cookies are small text files placed on your browser, computer, phone, or device when you visit a website. Cookies can help a website remember your session, keep you logged in, protect your account, remember preferences, understand how visitors use the site, or support certain features. Similar technologies may include local storage, session storage, pixels, tags, device identifiers, or browser-based storage. In this policy, we use the word "cookies" to include cookies and similar technologies.

2. How Voiplid Uses Cookies?

Voiplid may use cookies to keep you signed in securely, manage your portal session, protect against unauthorized access, support login, signup, and verification, remember basic preferences, protect forms from abuse, detect suspicious activity, prevent fraud, improve website performance, understand website and portal usage, improve product experience, support customer service and troubleshooting, and comply with legal, security, and operational requirements. We do not use cookies to sell your personal data to third-party advertisers.

3. Types of Cookies We May Use

3.1 Strictly Necessary Cookies

These cookies are required for the website or portal to work. They may be used for login sessions, account authentication, portal security, fraud prevention, form protection, payment flow security, remembering cookie choices, keeping the portal stable, and preventing repeated security checks. Without these cookies, some services may not work properly. For example, you may not be able to log in, stay logged in, top up your wallet, access billing pages, or manage SIP/DID services. Strictly necessary cookies cannot usually be disabled through our website because they are needed to provide the service you requested.

3.2 Preference Cookies

Preference cookies help remember choices you make, such as language preference, display preferences, region or country selection, saved interface settings, or basic portal preferences. These cookies make the experience smoother but are not always essential.

3.3 Analytics Cookies

Analytics cookies help us understand how visitors use our website or portal. They may tell us which pages are visited, how users move through the site, which pages are slow or confusing, what devices or browsers are used, whether certain features are useful, and whether users experience errors. Analytics helps us improve Voiplid services, fix issues, and make the portal easier to use. Where required by law, we will ask for consent before using non-essential analytics cookies.

3.4 Security and Fraud Prevention Cookies

Security cookies help us protect accounts and systems. They may be used to detect suspicious login attempts, prevent automated abuse, reduce account takeover risk, protect payment flows, reduce fraud, identify unusual activity, and protect customer wallet and service access. These cookies are important because Voiplid provides telecom and billing services where account compromise can lead to financial loss or telecom abuse.

3.5 Marketing Cookies

Voiplid may use marketing cookies only if we enable marketing, advertising, remarketing, tracking pixels, or similar tools. These cookies may help us understand whether campaigns are working or show relevant content to visitors. Where required by law, we will ask for consent before using marketing cookies. At launch, if Voiplid does not use advertising pixels or remarketing tools, this category may not be active.

4. Third-Party Cookies

Some cookies may be placed by third-party services that help us operate Voiplid. These may include payment providers, security providers, analytics providers, hosting or performance providers, customer support tools, email or communication tools, and fraud prevention tools. Third-party providers may process cookie-related information according to their own privacy policies. We choose providers carefully, but we do not control every cookie or technology used by third-party services.

5. Payment and Checkout Cookies

When you top up your wallet or make a payment, payment providers may use cookies or similar technologies to process payments, prevent fraud, secure checkout, and comply with payment security requirements. These cookies may be necessary to complete payment or protect against unauthorized transactions. Voiplid does not store full card numbers or full card security codes in our portal.

6. Login and Portal Cookies

The Voiplid customer portal may use cookies or session storage to keep you logged in, manage your session, protect account pages, detect inactivity, support logout, prevent cross-site request attacks, remember basic settings, and secure billing and service actions. If you block these cookies, the portal may not work correctly.

7. Cookie Consent

Where required by applicable law, Voiplid will ask for your consent before setting non-essential cookies.

Non-essential cookies may include analytics cookies, marketing cookies, advertising pixels, or similar tracking technologies. You may be able to accept, reject, or manage non-essential cookies through a cookie banner or preference tool. Strictly necessary cookies may still be used because they are needed to provide the website, portal, security, login, payment, or account services.

8. Managing Cookies in Your Browser

You can control cookies through your browser settings. Most browsers allow you to see cookies, delete cookies, block cookies, block third-party cookies, clear cookies when closing the browser, and manage site-specific cookie settings. If you block or delete cookies, some Voiplid features may not work properly. You may need to log in again, repeat verification, or lose saved preferences.

9. Cookie Retention

Cookies may remain on your device for different periods. Some cookies last only during your browser session and are deleted when you close the browser. Other cookies may stay longer to remember preferences, security settings, consent choices, or login-related information. Voiplid aims to keep cookies only as long as needed for their purpose.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time. Updates may happen when we add new features, change providers, improve security, add analytics, add cookie controls, or update legal/compliance language. The updated version will be posted with a new "Last Updated" date. Your continued use of Voiplid services after the update means you accept the updated Cookie Policy.

11. Contact Us

For questions about cookies, privacy, or data handling, contact us at: Operated by Landline Cloud Sdn Bhd
Company Registration No.: 202501041931 (1643340-U)
Email: [email protected]
Website: https://voiplid.com